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Support

How can we help?

Answers to common questions, and how to reach a human when you need one.

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Email support

Get in touch with a real person. Include your account email and a short description of what happened.

[email protected]
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Step-by-step tutorial

See the whole receive-a-delivery flow with real app screens: scan, load the invoice, catch discrepancies.

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Get the app

iPhone via Apple TestFlight, Android via Google Play. Free to start. No credit card.

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Report a bug

Something broken? Send the details: what happened, what you expected, your device, and the app version.

[email protected]

Frequently asked

How do I check a delivery against an invoice?

From the home screen, tap Receive a delivery → Start scanning, then scan every item that comes off the truck. When you're done, tap Compare to invoice and photograph the supplier's invoice or packing slip. The AI reads it and the app tells you exactly what's Matched, Short, Over, or Missing, plus the money caught. See the step-by-step tutorial for the full flow.

The AI misread a product name or invoice line. Can I fix it?

Yes. On the Invoice lines screen (before comparing), tap any field to edit the name, quantity, or price. On the report itself, you can link an unmatched scan to an invoice line. The app remembers that pairing so the next invoice from the same supplier reads more accurately.

What if a product has no barcode?

Tap the Snap it action in the camera screen and photograph the label. The AI reads the product name and brand and adds it to your catalog. Once added, that product has a stable identity even without a printed barcode.

How do I count stock?

On the home screen, choose Count my stock. Walk your shelves or aisles and scan each item; the app tallies the counts and flags items below their reorder level so your reorder list writes itself.

Does Match Scanner work offline?

Yes. Scanning, counting, and invoice reading work without a connection; your data syncs when the device is back online. Photos and invoices captured offline queue up and upload automatically.

How do I sync across my team's devices?

Sign in with the same account on each device. Your catalog, product photos, count history, and observation ledger sync in the background. Everyone sees the same data. Invoices/compares stay on the device that created them until saved.

I forgot my password.

On the sign-in screen, tap Forgot password?, enter your account email, and check your inbox (and spam) for a 6-digit code from [email protected]. Enter the code in the app and choose a new password.

How do I delete my account?

Open the Account menu (tap your name on the home screen) and choose Delete Account. This permanently erases your account and all associated data (products, counts, photos, invoice comparisons, and history) from our servers. If you can't access the app, email [email protected] and we'll delete it for you.

Is Match Scanner free?

Yes to start. The free tier includes 5 completed reports per month, which is enough to try the whole flow on your next few deliveries. See Download for the current early-access details.

How is my data used?

Your inventory data stays yours. We never sell it, never share it with advertisers, and never use it to track you across other apps. See the Privacy Policy for the full picture, including how photo recognition works.

How can I request a feature?

Email [email protected] with a short description of what you're trying to do and why. We read every message and we prioritize features that match real pilot use.


Still stuck?

Email us anytime. We usually reply within one business day.

[email protected]
Match Scanner

AI-assisted barcode inventory. Quick counts, cleaner deliveries, and fewer spreadsheet surprises.

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